Dear Friends,

The health and safety of our community is our highest priority so I wanted to make sure you have the most up-to-date City, County and State responses to Coronavirus/COVID-19.  Today, Governor Newsom confirmed that the number of cases of COVID-19 continues to rise and has, therefore, asked Californians over the age of 65, or with underlying health conditions, to isolate themselves from others at home.  He also asked that neighborhood bars and nightclubs should close their doors and that restaurants cut their occupancy in half to promote deep social distancing.  We continue to follow the Mayor’s directives that include the Governor's standards, and therefore we are not scheduling any large public community events between now and the end of March.  

We ask that you stay calm and remember that you do not need to collect more than a week of supplies at this time. In fact, LADWP wants you to know that there is no threat to your public drinking water supply and no need to use bottled water. 

Below please find additional advisories from our city partners and agencies with guidelines for best practices and contact information during this emergency response time.    

All meetings in our City Hall and CD5 field offices will now occur via telephone or video conference.  My staff is available by phone: 
City Hall Downtown Los Angeles: (213) 473-7005
Valley District Office: (818) 971-3088
Westside District Office: (323) 866-1828

For the most updated official information, please continue to check

If you haven't already, I encourage everyone to sign up for our City’s emergency alerts system to receive urgent notifications by phone, email, and/or text message.  Alternatively, you can text your zip code to 888777 to receive these important updates.

In addition, the Los Angeles Unified School District has made the decision to close its schools for the next two weeks starting tomorrow, March 16 while the district evaluates the extent of the Coronavirus outbreak.  Here's an article from LAUSD Board Member Nick Melvoin on why the decision was made and voted upon. 

LAUSD Students/Parents information:

In addition, LADWP sent out this notice in response to questions and concerns about whether the COVID-19 Pandemic could affect the continuity of water and power service to residents, businesses, and institutions. They point out that they "continue to take steps to ensure our core mission of delivering reliable water and electric service continues uninterrupted.  We are also taking steps to protect financially vulnerable customers and assist those customers who may be financially impacted by Coronavirus/COVID-19."  LADWP has increased the frequency of cleaning at public places and has also implemented additional infection control measures including increasing the frequency of workplace cleaning. While the Customer Service Centers remain open for business, LADWP encourages customers to check and pay their bills online if at all possible in order to help limit spread of the virus. 

"To help our customers get through any financial hardships that may occur as a result of Coronavirus/COVID-19, we offer generous extended payment plans.  Any impacted customer can request a payment plan online at or can make arrangements by calling customer care at 1-800-DIAL-DWP (1-800-342-5397).  We have also deferred disconnections for non-payment through the remainder of March at this time."

Information about the Quality of LADWP Tap Water

There have been reports of people purchasing bottled water as a precautionary measure to ensure ample drinking water supply as part of emergency preparedness. LADWP wants to reassure our customers, the water at their tap continues to be of the highest quality and is 100-percent safe to drink. There is no threat to your public drinking water supply and no need to use bottled water. LADWP’s treatment processes are specifically designed to protect the public from all viruses and harmful bacteria. The use of LADWP water in handwashing is safe as an effective means of removing germs, in combination with the use of soap and proper handwashing measures.

LADWP’s drinking water supply undergoes proven scientific techniques and treatments before they reach our customers’ tap, including filtration, ultraviolet light and chlorine disinfection.

LADWP will continue to closely monitor the progression of COVID-19 and to communicate with other water industry professionals to ensure the continued safety of our treated water supply. For more information on COVID-19, visit CDC’s website or LA County’s Department of Public Health’s website.

Other COVID-19 resources:

For those who need assistance to state and/or federal resources, or the latest information please utilize the services below:

Workers with reduced hours can file an unemployment claim:

Small business owners impacted by COVID-19 can apply for a disaster loan up to $2M:

If you need to update your CoveredCA healthcare plan:

If you do not have a healthcare provider, here is a list of LA County public health clinics:

Please continue to follow common sense hygiene practices for best preventative measures.  Links to resources, information and preventative measures are provided below. 


Councilmember Paul Koretz, Fifth District

As we continue to be updated with details of the Coronavirus, it is normal to experience signs of stress and concerns. As you hear, read, or watch news about an outbreak of an infectious disease it is important to care for your own physical and mental health and reach out in kindness to those affected by the situation. Please see ways you can cope with emotional distress during these times of uncertainty by clicking here or on the image below:.

"What to do if I think I am exposed?" Click here or on the image below:

For tips on how to prevent the spread of respiratory illnesses in your household, please click here or on the image below as guided by the CDC and the Los Angeles County Department of Public Health:

Lastly, here is an infographic from the Los Angeles County Department of Public Health on what you need to know about the Novel Coronavirus, how it is spread, the symptoms, and tips for protection:


This message was sent to  by:

Los Angeles Councilmember Paul Koretz
200 N. Spring Street, Rm. 440
Los Angeles, CA 90012
(213) 473-7005